Frequently Asked Questions
Everything you need to know about our luxury knitwear and services.
What makes Guest In Residence cashmere unique?
We focus on 'future heirlooms' by using high-quality, long-staple 100% cashmere fibers. This ensures our pieces are exceptionally soft, durable, and designed to resist pilling over time.
How should I care for my cashmere garments?
To maintain the longevity of your pieces, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
How do I determine my size?
Our pieces generally offer a relaxed, classic fit. We provide a detailed size guide on each product page with specific measurements to help you find your perfect fit.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our support team immediately, and we will do our best to accommodate changes before the order ships.